{"id":3,"date":"2026-10-19T18:46:17","date_gmt":"2026-10-19T18:46:17","guid":{"rendered":"https:\/\/woomasters.net\/?page_id=3"},"modified":"2026-10-19T21:51:23","modified_gmt":"2026-10-19T18:51:23","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/woomasters.net\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p><em>Effective from 19 October 2026<\/em><\/p>\n\n<h2>1. Data controller<\/h2>\n<p>\n<strong>Moven Soft Ltd.<\/strong> (\u041c\u043e\u0432\u0435\u043d \u0421\u043e\u0444\u0442 \u0415\u041e\u041e\u0414), Company ID (EIK) 202405095<br>\n12 Tsar Boris III St., Maxi Shopping Centre, floor 4, office 6, 5800 Pleven, Bulgaria<br>\nPrivacy contact: <a href=\"mailto:support@woomasters.net\">support@woomasters.net<\/a>\n<\/p>\n<p>We are not required to appoint a Data Protection Officer. Please send any privacy questions to the email above.<\/p>\n\n<h2>2. What we process, why, and on what legal basis<\/h2>\n<table class=\"table table-bordered\">\n  <thead><tr><th>Purpose<\/th><th>Data<\/th><th>Legal basis<\/th><\/tr><\/thead>\n  <tbody>\n    <tr><td>Registration and account<\/td><td>first and last name, email, phone (optional), password (hashed)<\/td><td>contract (Art. 6(1)(b) GDPR)<\/td><\/tr>\n    <tr><td>Orders, licences and downloads<\/td><td>account data, billing address, company name and VAT\/company number, store domain, order history, IP address at checkout<\/td><td>contract (Art. 6(1)(b))<\/td><\/tr>\n    <tr><td>Invoicing and accounting<\/td><td>invoice and payment data<\/td><td>legal obligation (Art. 6(1)(c))<\/td><\/tr>\n    <tr><td>Licence validation<\/td><td>domain, licence key, plugin version, IP address of the store&#8217;s server<\/td><td>contract and legitimate interest in preventing unlicensed use (Art. 6(1)(b) and (f))<\/td><\/tr>\n    <tr><td>Technical support<\/td><td>ticket content and correspondence, and anything you choose to share with us (e.g. temporary admin access)<\/td><td>contract (Art. 6(1)(b))<\/td><\/tr>\n    <tr><td>Renewal reminders and new versions of products you bought<\/td><td>name, email, products bought<\/td><td>legitimate interest (Art. 6(1)(f)); you may object at any time<\/td><\/tr>\n    <tr><td>Newsletter<\/td><td>email, name<\/td><td>consent (Art. 6(1)(a)); withdraw with one click<\/td><\/tr>\n    <tr><td>Website security<\/td><td>IP address, browser, request date and time (server logs)<\/td><td>legitimate interest (Art. 6(1)(f))<\/td><\/tr>\n    <tr><td>Cookies<\/td><td>see the <a href=\"https:\/\/woomasters.net\/en\/cookies\/\">Cookie Policy<\/a><\/td><td>legitimate interest for necessary cookies; consent for all others<\/td><\/tr>\n  <\/tbody>\n<\/table>\n<p>You must give us your account and order details to enter into the contract. Without them we cannot fulfil your order. We do not make automated decisions, including profiling, that have legal effects on you.<\/p>\n\n<h2>3. Retention<\/h2>\n<ul>\n  <li><strong>Account<\/strong>: until you close it. We may close an account that has had no activity and no licences for 3 years.<\/li>\n  <li><strong>Orders and licences<\/strong>: while the licence is active, plus 5 years (the general limitation period for claims).<\/li>\n  <li><strong>Invoices and accounting records<\/strong>: up to 10 years, as required by Bulgarian accounting and tax law.<\/li>\n  <li><strong>Support tickets<\/strong>: up to 3 years after they are closed.<\/li>\n  <li><strong>Newsletter<\/strong>: until you withdraw consent.<\/li>\n  <li><strong>Server logs<\/strong>: for a short period, usually up to 3 months.<\/li>\n  <li><strong>Consent records<\/strong> (cookies, policies): as long as we need them to prove consent, and no more than 5 years.<\/li>\n<\/ul>\n\n<h2>4. Recipients<\/h2>\n<p>We do not sell personal data. We share it only as far as needed with:<\/p>\n<ul>\n  <li><strong>Contabo GmbH<\/strong>, Germany: website and database hosting (servers in the EU).<\/li>\n  <li><strong>Banks and payment institutions<\/strong>: payment processing. Card payments go through First Investment Bank AD.<\/li>\n  <li><strong>Our accountants<\/strong>.<\/li>\n  <li><strong>Public authorities<\/strong>: when the law requires it.<\/li>\n<\/ul>\n<p>We run our support system ourselves, on the same server.<\/p>\n\n<h2>5. Transfers outside the EU<\/h2>\n<p>Data is normally processed in the European Union. The site loads no external fonts, analytics or advertising scripts. If a provider ever transfers data outside the EEA, it will rely only on a European Commission adequacy decision or on standard contractual clauses, and we will list it here.<\/p>\n\n<h2>6. Your rights<\/h2>\n<p>You have the right to:<\/p>\n<ul>\n  <li><strong>access<\/strong> your data and get a copy of it;<\/li>\n  <li><strong>rectify<\/strong> inaccurate data;<\/li>\n  <li><strong>erasure<\/strong> (\u201cright to be forgotten\u201d), unless we are legally required to keep the data;<\/li>\n  <li><strong>restrict<\/strong> processing;<\/li>\n  <li><strong>data portability<\/strong>: receive your data in a machine-readable format;<\/li>\n  <li><strong>object<\/strong> to processing based on legitimate interest, including direct marketing;<\/li>\n  <li><strong>withdraw consent<\/strong> at any time. This does not affect processing that took place before you withdrew it.<\/li>\n<\/ul>\n<p>You can exercise these rights from My Account, where you can request an export or deletion of your data, or by emailing <a href=\"mailto:support@woomasters.net\">support@woomasters.net<\/a>. We reply within one month and may ask you to confirm your identity.<\/p>\n<p>You may lodge a complaint with the Bulgarian <strong>Commission for Personal Data Protection<\/strong>, 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, <a href=\"https:\/\/www.cpdp.bg\" target=\"_blank\" rel=\"noopener\">www.cpdp.bg<\/a>. You may also complain to the supervisory authority in your own EU country.<\/p>\n\n<h2>7. Security<\/h2>\n<p>We protect your data with:<\/p>\n<ul>\n  <li>encrypted connections (HTTPS);<\/li>\n  <li>hashed passwords;<\/li>\n  <li>restricted admin access;<\/li>\n  <li>regular backups.<\/li>\n<\/ul>\n<p>If a personal data breach puts you at risk, we notify the supervisory authority within 72 hours. If the risk is high, we also notify the people affected.<\/p>\n\n<h2>8. Children<\/h2>\n<p>This site is intended for merchants and is not aimed at anyone under 16. We do not knowingly collect children&#8217;s data.<\/p>\n\n<h2>9. Changes<\/h2>\n<p>We may update this policy. The date at the top shows the latest change. If the changes are significant, we will tell you by email or with a notice on the site.<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woomasters.net\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woomasters.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woomasters.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woomasters.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woomasters.net\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/woomasters.net\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":16,"href":"https:\/\/woomasters.net\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/16"}],"wp:attachment":[{"href":"https:\/\/woomasters.net\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}